Refund policy

At Sake of Art, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 14-day return policy under the conditions outlined below.

Return Eligibility

• Items must be returned within 14 days of delivery.

• Products must be unused, in their original packaging, and in the same condition as received.

• Returns that do not meet these requirements may not be accepted.

 

 Return Shipping

• Customers are responsible for return shipping costs.

• We recommend using a trackable shipping service to ensure the safe return of your item. We are not responsible for lost return shipments.

 Refund Process

• Once we receive and inspect your return, we will notify you via email.

• Approved refunds will be processed within 5-7 business days back to your original payment method.

• Shipping fees from the original purchase are non-refundable.

 Non-Returnable Items

• Final sale items (if specified at purchase).

• Gift cards or personalized/custom-made items.

• Damaged or used items that do not meet our return criteria.

⚠ Damaged or Incorrect Orders

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or issue a refund if applicable.

How to Initiate a Return

To request a return, please contact our customer support at [your email/contact link] with your order number and reason for return. Our team will guide you through the process.

For any additional questions, feel free to reach out!